Ninkus FAQ

Ninkus — FAQ Page

The Product

What is the Ninkus multi-use scarf? The Ninkus scarf is a 100% cotton jersey scarf designed to be worn multiple ways — as a head wrap, slim headband, wide scarf, neck scarf, bandeau top, ear warmer, or even a pillow. It is built for everyday wear and designed to complete a look, not fight it.

What is it made from? 100% cotton jersey. This is a deliberate choice backed by research — not a limitation.

Why cotton and not silk or satin? There is a widespread belief that cotton damages hair. The science tells a different story. Under a microscope, 100% cotton jersey has a ribbon-like structure — soft, flat, layered fibres that flex and give against hair and scalp. Silk and satin have a rod-like, straight-line structure that is far stiffer. The Ninkus scarf only absorbs heavy water droplets due to its ribbon structure. It does not strip moisture, oils, or nutrients from your hair or scalp. Ninkus chose cotton deliberately. The research backs it up.

How many ways can I wear it? At least eight. As a slim headband using the built-in handles, a wide head wrap, a hair wrap, a neck scarf, a bandeau top, an ear warmer, a pillow, and more. The handles are built into the design to make styling easy and versatile.

Is it suitable for all hair types? Yes. The cotton jersey structure works with all hair types — natural, relaxed, loc’d, fine, thick, curly, and straight

What makes it different from other scarves? Most scarves are an afterthought. The Ninkus scarf is designed as a considered wardrobe piece — specifically to fill the gap in head wear that actually fits a loungewear aesthetic. Not a baseball cap, not a shimmery going-out scarf, not a loud bonnet. Something that belongs.

Orders & Delivery

How long does delivery take? Orders placed before 1pm Monday to Friday are dispatched the same day via Royal Mail and arrive within 1 to 2 days.

Is delivery free? Yes. Free standard delivery on all UK orders.

Do you ship internationally? Not at the moment. We currently ship within the UK only. International shipping is something we are working towards.

How will I know my order has been sent? You will receive an order confirmation email when your order is placed and a dispatch notification once it has been sent.

Returns & Exchanges

What is your returns policy? If you are not happy with your order, contact us via the returns form on our website within 14 days of receiving it. Once we confirm your return, send the item back within a further 14 days. Items must be returned in their original, intact packaging.

Who pays for return postage? Return postage is covered by the customer.

How long does a refund take? Once we receive and assess your return, we will process your refund as quickly as possible. In some cases we may ask for a photo of the item before approving a refund.

Can I exchange instead of returning? Get in touch via the contact form and we will do our best to help.

Loyalty Programme

Do you have a loyalty programme? Yes. Every Ninkus customer can join the loyalty programme. You earn points on purchases and through actions like leaving a review, following us on social, and referring a friend. Points convert to money off your next order — 100 points equals £1.

How do I join? Sign up for a Ninkus account and you will automatically be enrolled. You receive 25 points just for signing up.

What are the loyalty tiers? There are three tiers:

Basic — 10% off, loyalty points, early access to sales

Harmony — 15% off, everything in Basic plus first invite to flash sales, prize giveaways, and events

Serene — 25% off, everything in Harmony plus free shipping, free gifts, and freebies

Perks stack upward as you move through tiers.

How do I earn points?

Purchases — 1 point per £1 spent

Leaving a review — 50 points

Commenting — 5 points

Following us on social — 10 points per platform

Referring a friend — 100 points per referral

Signing up — 25 points (one-off)

When do my points appear? Social follows, comments, and referrals appear within 24 hours. Review points appear after 14 days. Purchase points appear after 30 days to allow time for any returns to be processed.

Is there a cap on points I can earn? Purchase points are uncapped — the more you spend, the more you earn. Non-purchase actions (reviews, comments, follows, referrals) are capped at 250 points per calendar month combined.

Do my points expire? To stay active in the loyalty programme, we ask that you make at least one purchase per year. Points and activity count across all Ninkus product categories.

The Brand

What does Ninkus stand for? Ninkus is a wellbeing brand built around the idea that what you put on your body matters — including what you put on your hair. Every product is chosen with care, backed by research, and designed to work with you rather than against you.

Is Ninkus an inclusive brand? Absolutely. Ninkus is for everyone. If you need any information in a different format or have any accessibility requirements, please get in touch and we will help.

Where can I follow Ninkus? Find us on Instagram and TikTok. Links are in the footer of every page.

Contact

How do I get in touch? Use the contact form on our website. We aim to respond to every message promptly.

I have a question that isn’t answered here. Send us a message via the contact form and we will get back to you.

Last updated: August 2026

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